A dead AC in July or no heat on a freezing night can’t wait for next week. Call Gelid Tech at (682) 392-2998 and tell us what happened. We will get a technician to you as quickly as we can.
When to Call for Emergency Service
- No cooling during extreme heat, especially with elderly family, infants or pets at home
- No heat during freezing weather
- Burning or electrical smell from the system
- Water leaking from the indoor unit onto floors or ceilings
- A system that trips the breaker again after you reset it
If you smell gas, leave the house and call your gas utility from outside first.
While You Wait
- Turn the system off if you see ice, smell burning or hear grinding.
- Check the breaker and the thermostat batteries.
- In heat, close blinds and use fans. In cold, close off unused rooms and keep interior doors open to share warmth.
- Write down what you noticed. It helps us find the problem faster.
What We Fix on Emergency Calls
Most emergency calls are AC repair in summer and furnace repair in winter: failed capacitors and motors, ignitors, flame sensors, frozen coils and clogged drains.
Avoid the Next Emergency
Many breakdowns show warning signs weeks earlier. Spring and fall HVAC maintenance is the best protection.
Emergency or Next-Day Repair?
Not every breakdown is an emergency. This guide can help you decide how quickly you need help.
- Call right away: no cooling during a heat advisory, no heat during freezing weather, anyone in the home who is elderly, very young, pregnant or medically vulnerable, burning or electrical smells, water leaking through a ceiling, or a carbon monoxide alarm (leave the house and call 911 first).
- Call today: the system runs but can’t keep up, ice on the AC lines, a furnace that shuts off after a few minutes, or loud new noises.
- Schedule a regular visit: a system that still heats or cools but runs longer than usual, higher bills, or a room that’s warmer or cooler than the rest.
If you’re not sure, call (682) 392-2998 and describe what’s happening. We’ll tell you honestly how urgent it is.
Staying Safe During a Texas Heat Wave
When indoor temperatures climb, heat becomes a health risk, especially for older adults, young children, pets and anyone with heart or breathing problems. While your AC is down:
- Close blinds and curtains on sunny windows
- Run ceiling fans counterclockwise and use portable fans to move air
- Drink water often, even if you don’t feel thirsty
- Spend the hottest hours in the coolest room, usually on the lowest floor
- Avoid using the oven, dryer and other heat-producing appliances
- If anyone shows signs of heat exhaustion, such as dizziness, nausea, heavy sweating or confusion, move them somewhere cool and get medical help
Staying Safe During a Freeze
North Texas freezes are usually short but can be severe. While your heat is out:
- Close off unused rooms and keep doors to occupied rooms shut
- Use extra blankets and layers, and keep everyone in one warm room
- Let faucets drip and open cabinet doors under sinks on exterior walls to help protect pipes
- Never heat your home with a gas oven, grill or outdoor heater. They can produce deadly carbon monoxide
- Use space heaters only as directed, with clear space around them, and never leave them running unattended
What to Tell Us When You Call
A few details help us find the problem faster and bring the right parts:
- Whether the problem is heating or cooling, and when it started
- What the system is doing: not turning on, blowing the wrong temperature, making noise, leaking or tripping the breaker
- Any error codes or blinking lights on the furnace
- What you’ve already checked, such as the breaker, thermostat and filter
- The approximate age of your system, if you know it
After the Emergency
Once your system is running again, your technician will tell you whether the failed part was a one-off or a sign of a bigger problem. If your system is near the end of its life, we’ll explain your options for AC installation or furnace installation, along with financing for a new system.
Emergency HVAC FAQ
What counts as an HVAC emergency? No cooling in extreme heat, no heat in freezing weather, burning smells, active leaks or electrical problems. If you’re unsure, call and describe the problem.
Should I keep running my AC if it’s making a loud noise? No. Turn it off. Grinding, screeching or banging can mean a failing motor or compressor, and running it can cause more damage.
What should I do if I smell gas? Leave the house right away, don’t use light switches or phones inside, and call your gas utility from outside. Call us once the utility says it’s safe.
How can I prevent HVAC emergencies? Most breakdowns give warning signs first. Regular HVAC maintenance, monthly filter checks and calling at the first sign of trouble prevent most emergency calls.
Heat or AC out right now? Call (682) 392-2998.